If you forget your password when you have two-step verification turned on for your account, you can reset your password as long as we have two ways to contact you, like one of the alternate contact email addresses or phone numbers that you used when you turned on two-step verification.ĭepending on what security info you have added to your account, this requirement might mean entering a security code from your authenticator app and entering a security code that was emailed to your backup email account. Reset your password when two-step verification is turned on Note: As part of setting up this account, you’ll be given a QR code to scan with your device this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Go to the Security basics page and sign in with your Microsoft account. When you sign in on a new device or from a new location, we'll send you a security code to enter on the sign-in page. For more info about the authenticator app, see How to use the Microsoft Authenticator app. Two-step verification begins with an email address (we recommend two different email addresses, the one you normally use, and one as a backup just in case), a phone number, or an authenticator app. When two-step verification is turned off, you will only have to verify your identity with security codes periodically, when there might be a risk to your account security.
If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted. What happens when you turn on two-step verification For that reason, we strongly recommend you have three pieces of security info associated with your account, just in case. Or if you lose your contact method, your password alone won't get you back into your account-and it can take you 30 days to regain access. This means that if you forget your password, you need two contact methods. Important: If you turn on two-step verification, you will always need two forms of identification.
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